OneDrive 25T空间扩容获取方法

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以下引自微软官方

”When a user has filled their 5 TB of OneDrive storage to at least 90% capacity, Microsoft will increase your default storage space in OneDrive to up to 25 TB per user.“

申请步骤:

一、拥有一个Office365国际版全局管理员

二、将管理员的OneDrive用到5T的90%
三、通过管理员后台的提交服务请求发一个Case请求提升容量

四、下载SharePoint Online Management Shell
五、按照Case里提供的方式提升账户空间

———————————————————————————————

以下是开Case后跟客服的对话,从下往上看邮件内容有点乱。

​Your request (14321952) has beenupdated. To add additional comments, please reply to this email.

Sayli (Microsoft)
Tuesday, May 14, 2019 11:23 AM GMT
Hello Shier, It was my  pleasure to assist you with your issue! As per our  recent interaction we are glad to know that the issue has been resolved and  you were successfully able to increase the storage quota up to 10TB for  OneDrive. Action Plan  Followed: As per the  issue diagnostics, post we enabled the feature for your account to increase  the storage quota more than 5TB. Then PowerShell command “Set-SPOSite  -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com  -StorageQuota 10485760” helped us to achieve our goal. Based on your  last communication with Microsoft, it appears that this case #14321952 isready  to be closed.  If this is premature or if you need additional  assistance with this case, please let us know as soon as possible. We would  appreciate if you can spare few seconds of your valuable time to rate the  Support Experience with Microsoft. Kindly login to the Admin Portal and  navigate to the “Need Help” option. You should be able to see service request  # 14321952. Your  Valuable feedback & comments would be appreciated. In case you are unable to  share the feedback on the Portal, you may receive an email associated with  the case number, where you can share your feedback about your support  experience. Thank you for  choosing Microsoft, have a nice day.   Thanks &  Regards,Sayli,Office 365  Ambassador
admin@Shier.onmicrosoft.com (Shier)
Tuesday, May 14, 2019 2:26 AM GMT
Hello Sayli, This perfectly solved my problem. Thank you for your  patience and support. I don’t know how to express my gratitude in words. Have a great day ahead! Sincerely,Shier
Sayli (Microsoft)
Monday, May 13, 2019 5:11 PM GMT
Hello Shier, Thank you for  your patience and co-operation with us. As per our  previous troubleshooting and diagnostics on this service  request. We have enable the option to  increase the OneDrive storage quota more then 5TB for your account from our  end. Kindly please run the following command once again to  increase the Quota to 10TB. Open the PowerShell as administrator and connect  to SharePoint online service. Connect-SPOService -Url https://Shier-admin.sharepoint.comSet-SPOSite -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com       -StorageQuota 10485760Let me know  once you execute this command what is the current status. You  can check quota by running below given command.Get-SPOSite -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_comAwaiting your  response. Thank you for choosing  Microsoft, have a Wonderful day ahead. Regards,SayliMicrosoft O365  Ambassador
Sayli (Microsoft)
Monday, May 13, 2019 4:39 PM GMT
Hello Shier,
 
 Greetings!
 
 Following our previous email communication, Could you  please provide me with screenshot of following page: https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com/_layouts/15/storman.aspx Awaiting your  response Regards,SayliMicrosoft O365  Ambassador

Sayli (Microsoft)
Sunday, May 12, 2019 2:56 PM GMT
Hello Shier, Thank you for  your response. Could you please  allow me some more time as it’s weekend. I’ll update you regarding the same  tomorrow.
 
 Your  co-operation and patience are highly appriciated. Thank you for  choosing Microsoft. Regards,SayliMicrosoft O365  Ambassador
admin@Shier.onmicrosoft.com (Shier)
Sunday, May 12, 2019 12:26 PM GMT
Hello Sayli, Thank you again for your great help!It seems doesn’t work, my storage is still 5TB.At the  same time I find a probably reason, It is limited by this site’s setting.  https://admin.onedrive.com/?v=StorageSettings Luckily, I also find an article in that site.https://docs.microsoft.com/en-us/office365/servicedescriptions/onedrive-for-business-service-description
So could you pelase help me  according this instruction. Sincerely,Shier 
Sayli (Microsoft)
Sunday, May 12, 2019 11:38 AM GMT
Hello Shier,
 
 Thank you for your update.
 
 After you have performed the  storage increase command could you please check the storage with following  commands.
 
 get-SPOSite -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com
 
 Also you can check the total  OneDrive site storage on given path: Login to portal (portal.office.com)>  Open OneDrive site > OneDrive settings> More settings> Storage  Matirx Or directly navigate to following url https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com/_layouts/15/storman.aspx
 
 Kindly update me on same and  let me know if any further queries.
 
 Awaiting your response,
 
 Thank you for  choosing Microsoft, have a wonderful day ahead. Regards,SayliMicrosoft O365  Ambassador
Sayli (Microsoft)
Sunday, May 12, 2019 10:48 AM GMT
Hello Shier, Thank you for  your update. After you have  performed the storage increase command could you please check the storage  with following commands. get-SPOSite  -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com Also you can  check the total OneDrive site storage on given path: Login to portal  (portal.office.com)> Open OneDrive site > OneDrive settings> More  settings> Storage Matirx Or directly navigate to following url. Kindly let me  know if any further queries. Awaiting your  response, Thank you for  choosing Microsoft, have a wonderful day ahead. Regards,SayliMicrosoft O365  Ambassador

admin@Shier.onmicrosoft.com (Shier)
Sunday, May 12, 2019 1:53 AM GMT
Hello Sayli, Thank you for the instructions, but it seems doesn’t  work for me. Maybe someting I went wrong. Here is the picture.
I finished this step and my OneDrive storage  is still 5TB. Sorry, I think email is the best way to talk, so if not  necessary please use thisemail for communication when you are  convenient. I appreciate for your help! Sincerely,Shier
Sayli (Microsoft)
Saturday, May 11, 2019 2:18 PM GMT
Hello Shier, Thank you for  your response. As per your  query you won’t be able to use OneDrive storage of other users. However we  can increase your OneDrive storage to 10TB. Please go though following  article:https://docs.microsoft.com/en-in/onedrive/change-user-storage?redirectSourcePath=%252farticle%252f7448173d-a38c-48cf-acbb-09ac1b6237d4  Kindly let me  know your best call back number along with call back time. Awaiting your  response. Thank you for  choosing Microsoft, have a Beautiful day ahead. Regards,SayliMicrosoft O365  Ambassador
admin@Shier.onmicrosoft.com  (Shier)
Saturday, May 11, 2019  11:56 AM GMT
Hello Sayli, Sorry to bother you. It’s my pleasure to work with your English Support Team. And I am  convenient all the time. If your team is in business hours please contact me. Hope you have a nice weekend! Sincerely,Shier
Sayli (Microsoft)
Saturday, May 11, 2019 7:03 AM GMT
Hello Shier, Hope you are doing great. This is Sayli from Microsoft Office 365  Technical support team and I’ll be working with you on your raise ticket #14321952 I see that you created the Service Request  in the Chinese queue, however since it is out of business hours, it has been  routed to us in the English queue. Please let me know if you are comfortable  working with the English Support Team. If so, kindly let me know your  convenient time to work together on this issue. If you prefer working with Chinese Support  Team, we shall have it transferred and you would be contacted by the China  team during Business hours. Thank you for choosing Microsoft, have a  great day ahead. Regards,SayliMicrosoft O365 Ambassador
Microsoft
Saturday, May 11, 2019 3:58 AM GMT
Thank you for contacting Microsoft Support – a support case has been  opened for you. We will review the details you provided and get back to you  via email as soon as possible. For quicker resolution on your support case,  you can always ask your support ambassador to call you directly.For your reference:Case #:       14321952Created on:       Saturday, May 11, 2019 11:58 AMDescription:       My OneDrive 5T has been used up, I want to know if I can add other       users’ storage to my OneDrive.Remember, Microsoft will never ask for your password as part of any  support interaction. Also, please don´t send any financial or personal  information in email.Thanks,
 Microsoft Support
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