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以下引自微软官方
”When a user has filled their 5 TB of OneDrive storage to at least 90% capacity, Microsoft will increase your default storage space in OneDrive to up to 25 TB per user.“
申请步骤:
一、拥有一个 Office365 国际版全局管理员
二、将管理员的 OneDrive 用到 5T 的 90%
三、通过管理员后台的提交服务请求发一个 Case 请求提升容量
四、下载 SharePoint Online Management Shell
五、按照 Case 里提供的方式提升账户空间
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以下是开 Case 后跟客服的对话,从下往上看邮件内容有点乱。
Your request (14321952) has beenupdated. To add additional comments, please reply to this email.
Sayli (Microsoft) | |
Tuesday, May 14, 2019 11:23 AM GMT | |
Hello Shier, It was my pleasure to assist you with your issue! As per our recent interaction we are glad to know that the issue has been resolved and you were successfully able to increase the storage quota up to 10TB for OneDrive. Action Plan Followed: As per the issue diagnostics, post we enabled the feature for your account to increase the storage quota more than 5TB. Then PowerShell command“Set-SPOSite -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com -StorageQuota 10485760”helped us to achieve our goal. Based on your last communication with Microsoft, it appears that this case #14321952 isready to be closed. If this is premature or if you need additional assistance with this case, please let us know as soon as possible. We would appreciate if you can spare few seconds of your valuable time to rate the Support Experience with Microsoft. Kindly login to the Admin Portal and navigate to the“Need Help”option. You should be able to see service request # 14321952. Your Valuable feedback & comments would be appreciated. In case you are unable to share the feedback on the Portal, you may receive an email associated with the case number, where you can share your feedback about your support experience. Thank you for choosing Microsoft, have a nice day. Thanks & Regards,Sayli,Office 365 Ambassador |
admin@Shier.onmicrosoft.com (Shier) | |
Tuesday, May 14, 2019 2:26 AM GMT | |
Hello Sayli, This perfectly solved my problem. Thank you for your patience and support. I don’t know how to express my gratitude in words. Have a great day ahead! Sincerely,Shier |
Sayli (Microsoft) | |
Monday, May 13, 2019 5:11 PM GMT | |
Hello Shier, Thank you for your patience and co-operation with us. As per our previous troubleshooting and diagnostics on this service request. We have enable the option to increase the OneDrive storage quota more then 5TB for your account from our end. Kindly please run the following command once again to increase the Quota to 10TB. Open the PowerShell as administrator and connect to SharePoint online service. Connect-SPOService -Url https://Shier-admin.sharepoint.comSet-SPOSite -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com -StorageQuota 10485760Let me know once you execute this command what is the current status. You can check quota by running below given command.Get-SPOSite -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_comAwaiting your response. Thank you for choosing Microsoft, have a Wonderful day ahead. Regards,SayliMicrosoft O365 Ambassador |
Sayli (Microsoft) | |
Monday, May 13, 2019 4:39 PM GMT | |
Hello Shier, Greetings! Following our previous email communication, Could you please provide me with screenshot of following page: https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com/_layouts/15/storman.aspx Awaiting your response Regards,SayliMicrosoft O365 Ambassador |
Sayli (Microsoft) | |
Sunday, May 12, 2019 2:56 PM GMT | |
Hello Shier, Thank you for your response. Could you please allow me some more time as it’s weekend. I’ll update you regarding the same tomorrow. Your co-operation and patience are highly appriciated. Thank you for choosing Microsoft. Regards,SayliMicrosoft O365 Ambassador |
admin@Shier.onmicrosoft.com (Shier) | |
Sunday, May 12, 2019 12:26 PM GMT | |
Hello Sayli, Thank you again for your great help!It seems doesn’t work, my storage is still 5TB.At the same time I find a probably reason, It is limited by this site’s setting. https://admin.onedrive.com/?v=StorageSettings Luckily, I also find an article in that site.https://docs.microsoft.com/en-us/office365/servicedescriptions/onedrive-for-business-service-description So could you pelase help me according this instruction. Sincerely,Shier |
Sayli (Microsoft) | |
Sunday, May 12, 2019 11:38 AM GMT | |
Hello Shier, Thank you for your update. After you have performed the storage increase command could you please check the storage with following commands. get-SPOSite -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com Also you can check the total OneDrive site storage on given path: Login to portal (portal.office.com)> Open OneDrive site > OneDrive settings> More settings> Storage Matirx Or directly navigate to following url https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com/_layouts/15/storman.aspx Kindly update me on same and let me know if any further queries. Awaiting your response, Thank you for choosing Microsoft, have a wonderful day ahead. Regards,SayliMicrosoft O365 Ambassador |
Sayli (Microsoft) | |
Sunday, May 12, 2019 10:48 AM GMT | |
Hello Shier, Thank you for your update. After you have performed the storage increase command could you please check the storage with following commands. get-SPOSite -Identity https://Shier-my.sharepoint.com/personal/admin_Shier_onmicrosoft_com Also you can check the total OneDrive site storage on given path: Login to portal (portal.office.com)> Open OneDrive site > OneDrive settings> More settings> Storage Matirx Or directly navigate to following url. Kindly let me know if any further queries. Awaiting your response, Thank you for choosing Microsoft, have a wonderful day ahead. Regards,SayliMicrosoft O365 Ambassador |
admin@Shier.onmicrosoft.com (Shier) | |
Sunday, May 12, 2019 1:53 AM GMT | |
Hello Sayli, Thank you for the instructions, but it seems doesn’t work for me. Maybe someting I went wrong. Here is the picture. I finished this step and my OneDrive storage is still 5TB. Sorry, I think email is the best way to talk, so if not necessary please use thisemail for communication when you are convenient. I appreciate for your help! Sincerely,Shier |
Sayli (Microsoft) | |
Saturday, May 11, 2019 2:18 PM GMT | |
Hello Shier, Thank you for your response. As per your query you won’t be able to use OneDrive storage of other users. However we can increase your OneDrive storage to 10TB. Please go though following article:https://docs.microsoft.com/en-in/onedrive/change-user-storage?redirectSourcePath=%252farticle%252f7448173d-a38c-48cf-acbb-09ac1b6237d4 Kindly let me know your best call back number along with call back time. Awaiting your response. Thank you for choosing Microsoft, have a Beautiful day ahead. Regards,SayliMicrosoft O365 Ambassador |
admin@Shier.onmicrosoft.com (Shier) | |
Saturday, May 11, 2019 11:56 AM GMT | |
Hello Sayli, Sorry to bother you. It’s my pleasure to work with your English Support Team. And I am convenient all the time. If your team is in business hours please contact me. Hope you have a nice weekend! Sincerely,Shier | |
Sayli (Microsoft) | |
Saturday, May 11, 2019 7:03 AM GMT | |
Hello Shier, Hope you are doing great. This is Sayli from Microsoft Office 365 Technical support team and I’ll be working with you on your raise ticket #14321952 I see that you created the Service Request in the Chinese queue, however since it is out of business hours, it has been routed to us in the English queue. Please let me know if you are comfortable working with the English Support Team. If so, kindly let me know your convenient time to work together on this issue. If you prefer working with Chinese Support Team, we shall have it transferred and you would be contacted by the China team during Business hours. Thank you for choosing Microsoft, have a great day ahead. Regards,SayliMicrosoft O365 Ambassador |
Microsoft | |
Saturday, May 11, 2019 3:58 AM GMT | |
Thank you for contacting Microsoft Support – a support case has been opened for you. We will review the details you provided and get back to you via email as soon as possible. For quicker resolution on your support case, you can always ask your support ambassador to call you directly.For your reference:Case #: 14321952Created on: Saturday, May 11, 2019 11:58 AMDescription: My OneDrive 5T has been used up, I want to know if I can add other users’storage to my OneDrive.Remember, Microsoft will never ask for your password as part of any support interaction. Also, please don´t send any financial or personal information in email.Thanks, Microsoft Support |
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